Casino / Sports
These terms govern how your tenpototo account operates — from how you access the platform and manage your wallet to how we handle transactions through DANA, OVO, and GoPay. Read through the sections below before you use the service; continuing to use the platform means you accept what is written here.
By creating an account and using tenpototo, you enter into a binding agreement with us under the terms set out on this page. Access to the platform and its features — including sports markets, casino game categories such as slots and live tables, and the account wallet — is permitted only where local law allows it. If you are in a region where use of this service is restricted by applicable law, these terms do not grant you an exemption; eligibility depends entirely on the rules of your jurisdiction. Your account is personal and non-transferable. You are responsible for keeping your login credentials secure and for all activity that takes place under your account. When you process a wallet transaction — whether topping up through DANA, OVO, or GoPay, or requesting a withdrawal — you confirm that the funds belong to you and that the transaction complies with your local financial regulations. We reserve the right to suspend or close accounts where we have reasonable grounds to believe these conditions have been breached. The current status of your account, including any access restrictions applied, is visible in your account dashboard after login.
Top-up and withdrawal transactions via DANA are subject to the wallet provider's own terms alongside ours. You confirm funds are yours and the transfer complies with local financial rules at the point of each transaction.
OVO payments processed through your account fall under both OVO's service conditions and these terms. Any dispute about a transfer amount should be raised with our support team using the contact paths listed on this page.
GoPay is accepted for account wallet operations where availability is confirmed by local law. The transaction record is visible in your account history; if a figure looks incorrect, contact support before initiating a new transaction.
QRIS access is available through supported e-wallet apps. Scan limits and session rules follow the issuing wallet provider's policy. We show the current QRIS availability state inside your payment page after login.
Not every interaction on tenpototo is governed by the same rule. These terms cover your direct relationship with us — your account, your wallet, and the content we deliver. They do not extend to third-party services you access through links on our platform or to the internal policies of payment providers. Understanding the boundary helps you know exactly where to direct a question.
Your login, account settings, session activity and personal details stored in your profile are fully within scope. Any change to access permissions — including temporary restrictions — will be reflected in your account dashboard.
Deposits and withdrawals processed through your tenpototo wallet — using DANA, OVO, GoPay or QRIS — are covered by these terms. The amount credited or debited is shown in your transaction history immediately after processing.
Game categories available in the lobby — including slots from studios such as PG Soft and CQ9, live tables, and sportsbook markets — are subject to our content rules. Game availability may vary based on eligible regions and local law.
Services operated by external providers — including payment wallet platforms and game studios — follow their own separate terms. We are not responsible for their policies. Contact those providers directly for issues that arise within their own systems.
These terms are not one-sided. You have clear, practical options if you want to review your data, correct a detail, or raise a concern. Start from your account dashboard — the transaction history, personal details and account status sections are all accessible there after login. If something looks wrong, the correction process starts with a support request, not a form you have to chase. For payment discrepancies — a DANA top-up that did not reflect, a GoPay withdrawal figure that appears incorrect — open a support ticket and include the transaction reference visible in your account history. Our team reviews submitted records directly against the wallet provider's confirmation. You can also request a summary of the account activity we hold on you by contacting us through the support paths listed in the section below. We aim to respond to account queries in a reasonable timeframe; the exact window depends on query type and queue volume.
Your full transaction history is visible in the account dashboard after login. It covers all wallet movements — DANA, OVO and GoPay entries — with timestamps and reference numbers you can use in any support request.
If a name, contact detail or linked wallet entry needs updating, go to account settings after login and follow the edit fields shown there. Some changes require identity verification before they are applied.
If any clause on this page is unclear, contact our support team. State your account reference and the specific section you are asking about. We will respond in plain language, not in legal boilerplate.
For access issues — locked accounts, restricted sessions or unrecognised activity — use the live chat or email path in the support section below. Include your registered contact detail so we can locate your account without delay.
If a clause in these terms raises a question you cannot answer from this page, reach us through any of the three channels below. Have your account reference ready — it speeds up every query. For wallet-related disputes involving DANA, OVO or GoPay, include the transaction reference from your account history so the review can begin without a back-and-forth.
Open the chat window from inside your account — it connects you to our support team directly. Use this path for account-access questions, transaction disputes and policy clarifications that need a quick response.
For formal policy requests — account data summaries, written confirmations or terms clarifications — send your query to our support email address shown on the contact page. Attach your account reference and a clear statement of your request.
Answers to frequently asked terms questions are published in the help section of your account dashboard. Check there first; if your question is not covered, escalate through live chat or email using the paths above.
Keeping your account secure is a shared responsibility. We apply session management and access controls on our side; you manage your credentials and linked wallet details on yours. Any unusual activity on your account — logins from unrecognised devices, transaction amounts that do not match your records — should be reported to support immediately using the contact paths above.
We retain your account and transaction records for the period required by applicable regulations in eligible regions. You can request a summary of the data we hold at any time through the email support channel. Retention periods are not indefinite and depend on local legal requirements.
We use cookies to maintain your session state, remember login context and measure platform performance. Cookie preferences can be adjusted from your browser settings. Disabling session cookies may affect how your account loads and how the wallet page responds.
Linked wallet details — including any DANA, OVO or GoPay account associations — are stored under access controls on our platform. We do not share your wallet reference with third parties outside the transaction flow. If you change your e-wallet number, update it in account settings before initiating the next transaction.
If you want to request a change to how we handle your data, or if you believe a term has been applied incorrectly to your account, contact us through email support. State your account reference and the specific point in question; we will review and respond in writing.
These answers cover the questions we receive most often about how these terms work in practice — account access, wallet rules, data handling, and what to do when something is unclear.
Yes, these terms apply to all accounts regardless of device or location, subject to local law. If access to this platform is restricted in your region, these terms do not override that restriction. Eligibility depends on the rules of your jurisdiction at the time of access.
We may suspend or close your account if we have reasonable grounds to believe a breach has occurred. Before any action is taken on a disputed matter, our support team will review the case. The current status of your account is always visible in your dashboard after login.
Yes. Send a written request through our email support channel with your account reference and a clear description of what you need. We will locate your records and provide a summary covering transaction history and account data for the retention period that applies under local regulations.
The terms require us to review any transaction discrepancy when you raise it with supporting detail. Open a support ticket through live chat or email, include your DANA transaction reference and the timestamp from your wallet history. We will cross-check against our records and the wallet confirmation.
The core account terms are the same across all categories — sportsbook markets, slots, live tables and other game categories all operate under the same rules. Specific transaction or feature rules for a particular category are shown inside that section of your account where they differ.
We publish the current version of the terms on this page. Material changes will be communicated through your registered contact detail before they take effect. Continuing to use the platform after a change is applied means you accept the updated terms. Check this page periodically for the version in force.