tenpototo Privacy Policy: How We Handle Your Account Data
At tenpototo, your account data is handled with clear purpose — we collect only what we need to run your account, process transactions through DANA, OVO, or GoPay, and keep your session secure. This policy explains exactly what we collect, why we collect it, and how you can act on it — no buried clauses, no surprises.
Account data stored securely
DANA, OVO, GoPay transactions covered
Your access rights explained here
Contact path always available
POLICY FOUNDATIONS
What This Policy Covers and How It Applies
This policy applies to every interaction you have with tenpototo — from the moment you open an account to each time you log in, place a sports bet, browse the casino lobby, or move funds through your account wallet. We collect the information you provide directly: your registration details, contact address, and the payment method you choose when topping up via DANA, OVO, or GoPay. We also collect technical data your device sends automatically — session identifiers, browser type, and page-navigation patterns — which helps us keep the account environment stable and detect unusual access. We do not sell your personal data to third parties. Where we share data with payment processors or identity verification services, that sharing is limited to what those services require to complete the specific task. This policy is subject to applicable local law; access to this platform depends on eligibility under local regulations in Indonesia and permitted regions. If local law changes what we can collect or retain, we update this policy and note the revision date at the bottom of this page. Wallet context chips below reflect the payment channels this policy covers.
DANA
Transactions processed via DANA are covered under this policy. Payment data passed to DANA is handled under their own terms; we retain only the transaction reference and status on our side.
OVO
When you use OVO to top up your account, we record the transaction result and amount. We do not store your OVO PIN or full wallet credentials at any point.
GoPay
GoPay payments are routed through the payment processor's secure channel. Our records show transaction status only — enough to confirm your wallet credit and support any dispute you raise.
INSIDE VERSUS OUTSIDE
Where This Policy Applies and What It Does Not Cover
Not every data interaction on your device falls under this policy. Understanding the boundary helps you know who to contact when something goes wrong — and whether that contact is us or a third-party service. The four areas below clarify the line.
Account Access
Login activity, session tokens, and device identifiers tied to your tenpototo account are fully within scope. We log access events so we can detect and flag unusual sign-in patterns on your behalf.
Transactions
Deposits and withdrawals processed through DANA, OVO, or GoPay are covered to the extent of our own records. The payment provider's handling of your wallet data is governed by their own privacy terms, not ours.
Site Content
Your browsing behaviour within the tenpototo lobby — which game categories you open, how long you spend on the sportsbook versus the live casino section — is collected in aggregate form and falls under this policy.
Third-Party Services
Links that take you away from tenpototo — including external payment apps, game studio pages, or social channels — are outside this policy. Once you leave our domain, those services' own policies apply.
YOUR PRACTICAL RIGHTS
What You Can Do With Your Own Data
You hold several practical rights over the personal data we keep on your account. These rights are available regardless of which payment method you use or how long your account has been active. First, you can request a summary of the data we hold — log into your account dashboard and use the data access request path shown there. Second, if any detail is wrong (a name, contact address, or linked wallet), you can correct it directly in account settings or ask our support team to update it on your behalf. Third, you can raise a question about how a specific piece of data is used — send that question through our support channel and we will respond with the specific answer, not a generic reply. Fourth, if you want your account closed and data removed to the extent permitted by local law and our retention obligations, submit that request through support; we will confirm what can be deleted and what must be retained under applicable regulations.
Review Your Records
After login, the account dashboard shows your transaction history, session log, and profile data. Use the data access request form there to ask for a full copy.
Correct Account Details
Name, contact address, and linked wallet details can be updated in account settings. For fields you cannot edit directly, contact support with the corrected information.
Raise a Data Question
If you are unsure why we hold a specific piece of information, send us the question via live chat or email. We respond with the specific legal or operational basis, not a template.
Request Account Closure
Submit a closure request through our support channel. We will confirm which data can be deleted immediately and which must be retained under local legal or financial record-keeping requirements.
REACH OUR TEAM
How to Contact Us About This Policy
Privacy questions about your tenpototo account should come directly to our support team — not through third-party channels. Use any of the three paths below. For urgent account-access issues, live chat is the quickest route; for formal data requests, email gives you a written record of your submission and our response.
Live Chat
Open the chat widget on tenpototo while logged in. For privacy questions, describe the specific data concern so we can route it to the right team member without delays.
Email Support
Send your data or privacy request to our support email address listed in your account profile page. Email creates a timestamped record useful for formal data-access or correction requests.
Account Help Centre
The help section inside your account dashboard covers common privacy questions — how to update wallet details, how to read your session log, and how to submit a data removal request.
HOW WE PROTECT DATA
Data Handling, Cookies, Retention and Account Security
Our approach to your data is built around what we actually need to run a working account — nothing more. Cookies on tenpototo are used for session continuity and basic analytics; no advertising cookies are placed without your acknowledgement via the cookie notice shown on first visit. Account data is retained for as long as your account is active and for the period required by applicable financial record-keeping rules after closure. Security measures protect your account at the login and transaction level; specific technical details are not published here, but the path to report a suspected security issue runs through our support channel. If this policy is revised, the updated version is published at tenpototo/privacy-policy/ with the revision date shown at the bottom of the page. You can request a copy of the current version at any time through the email support path.
Cookies
Session and analytics cookies only. The cookie notice on first visit explains each category. You can adjust non-essential cookies through your browser settings at any time without losing account access.
Data Retention
We keep your account data while your account is open and for the legally required period after closure. Transaction records linked to DANA, OVO, or GoPay payments follow financial record-keeping rules.
Account Security
Suspicious login activity on your account — unexpected locations, unfamiliar devices — should be reported through live chat immediately. We investigate and can lock access while the review is under way.
Policy Changes
Any revision to this policy is published at tenpototo/privacy-policy/ with a clear revision date. Continued account use after a revision means you have seen the updated terms; we do not rely on a buried update.
COMMON POLICY QUESTIONS
Privacy Policy Questions We Hear Most
The questions below cover what account holders most often ask about how tenpototo handles personal data, wallet transactions, and their rights under this policy. If your question is not here, use the live chat or email path in the support section above.
What personal data does tenpototo collect when I open an account?
We collect the details you enter at registration — name, contact address, and the payment method you link. Your device also sends technical data like session identifiers and browser type. We collect what is needed to run the account and nothing beyond that.
Does tenpototo store my DANA or GoPay wallet credentials?
No. When you top up via DANA, OVO, or GoPay, the transaction is routed through the payment processor's channel. We store only the transaction reference and status on our side — not your wallet PIN, password, or full account number.
How can I see what data tenpototo holds about my account?
Log in and visit your account dashboard. A data access request path is shown there. Submit the request and we will provide a summary of the personal data we hold on your account, typically covering profile details, transaction history, and session records.
Can I ask tenpototo to delete my account data?
Yes. Submit a deletion request through the support channel. We will confirm which data can be removed immediately and which must be retained under applicable financial and legal record-keeping requirements in Indonesia and permitted regions.
Who does tenpototo share my data with?
We share data only with services that need it to complete a specific task — payment processors for DANA, OVO, or GoPay transactions, and identity verification services where required. We do not sell personal data or share it for advertising purposes.
How will I know if this privacy policy changes?
Updated versions are published at tenpototo/privacy-policy/ with a revision date shown at the bottom. If a change affects your rights in a material way, we aim to notify you via the contact address on your account before the change takes effect.
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